SMS Terms

ServiceStellar customer text messages. Effective October 13, 2026

These SMS Terms describe the text messages sent through ServiceStellar, a service of Hyperspace Inc. Businesses that use ServiceStellar (“Shops”), such as bike shops, repair shops, field service companies and rental businesses, use it to send their customers text messages about the customer’s own repairs, appointments, jobs and rentals.

1. Program details

Program name	ServiceStellar Repair Notifications
Operated by	Hyperspace Inc., 5425 Ocean View Blvd., La Canada Flintridge, CA 91011, United States
Sent on behalf of	The Shop you are doing business with. Each message starts with the Shop’s name.
Purpose	Transactional and customer-care messages only. No marketing or promotional messages are sent through this program.
Message frequency	Varies, depending on your repairs, appointments and rentals with the Shop.
Cost	Msg & data rates may apply.
Opt out	Reply STOP at any time.
Help	Reply HELP, email [email protected] or call 818-314-1245.

2. Message types

If you agree to receive texts, you may receive:

Repair check-in confirmations
Estimate ready notices, with a link to approve or decline the estimate
Ready-for-pickup notices
Appointment booked or rescheduled notices
Technician on the way notices
Job complete notices
Rental reservation confirmations
Rental check-out receipts, including the due-back time
Rental extension confirmations
Rental closed summaries

3. How you opt in

Texts are sent only to customers who agree to receive them. Shop staff ask for your consent when you check in an item for repair, book a service appointment, or reserve a rental, in person at the counter or by phone. If you agree, staff tick the text message consent box on your customer record in ServiceStellar. The box is always unchecked by default, and it is separate from any other agreement, such as a rental agreement or waiver.

Agreeing to texts is optional. It is not a condition of any purchase, repair, appointment or rental. If you don’t agree, the Shop can still serve you and keep you updated by email or phone.

This is the consent statement shown to Shop staff in ServiceStellar, which they read to you or show you on screen:

Text message updates Unchecked by default

The customer agrees to receive text messages from [Shop name] at the mobile number above about their repairs, appointments and rentals, such as estimate-ready, ready-for-pickup, technician on the way and rental due-back reminders. Message frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to opt out. Consent is not a condition of purchase. SMS Terms · Privacy Policy

When you opt in, ServiceStellar records the date and time, the staff member who recorded it, and the mobile number, and sends you this confirmation:

Opt-in confirmationSpoke & Chain Cycles: You’re signed up for text updates about your repairs, appointments & rentals via ServiceStellar. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

4. How to stop messages

Reply STOP to any message to stop receiving texts. You can also reply END, CANCEL, UNSUBSCRIBE, QUIT or STOPALL. You will receive one final message confirming that you’ve been unsubscribed, and no further texts will be sent unless you opt in again. To opt back in, reply START or ask the Shop.

YouSTOP

ReplySpoke & Chain Cycles: You’re unsubscribed from ServiceStellar text updates and won’t receive more texts. Reply START to resubscribe.

5. Help

Reply HELP to any message for help. You can also contact the Shop directly, or contact ServiceStellar support at [email protected] or 818-314-1245.

YouHELP

ReplyServiceStellar Repair Notifications: help at [email protected] or 818-314-1245. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out.

6. Costs and frequency

Message frequency varies with your activity with the Shop: for example, a repair might mean a check-in confirmation, an estimate and a ready-for-pickup notice. Msg & data rates may apply, according to your mobile plan. Neither the Shop nor ServiceStellar charges you for these messages.

7. Sample messages

These examples use a fictional shop, “Spoke & Chain Cycles.” Real messages start with the name of the Shop you’re dealing with.

Check-in confirmationSpoke & Chain Cycles: Hi Alex, we checked in your Trek Domane (ticket #1042). We’ll text when your estimate is ready. Reply STOP to opt out.

Estimate readySpoke & Chain Cycles: Your estimate for ticket #1042 is ready ($86.50). Review and approve or decline: https://app.servicestellar.com/e/7KQ2 Reply STOP to opt out.

Ready for pickupSpoke & Chain Cycles: Good news, your bike (ticket #1042) is ready for pickup. We’re open until 6 pm today. Reply STOP to opt out.

Appointment booked or rescheduledSpoke & Chain Cycles: Your on-site service is booked for Thu, Oct 22, 2:00–4:00 pm at 12 Elm St. Need to change it? Call (555) 010-0142. Reply STOP to opt out.

Technician on the waySpoke & Chain Cycles: Dana is on the way and should arrive around 2:30 pm. Reply STOP to opt out.

Job completeSpoke & Chain Cycles: Your service at 12 Elm St is complete. Your job summary has been emailed to you. Reply STOP to opt out.

Rental reservedSpoke & Chain Cycles: You’re booked! E-bike rental R-118, Sat Oct 24, 9 am to 5 pm. Bring a photo ID. Reply STOP to opt out.

Rental check-out receiptSpoke & Chain Cycles: You’ve checked out rental R-118. Please return it by Sat Oct 24 at 5:00 pm. Receipt: https://app.servicestellar.com/r/9TF4 Reply STOP to opt out.

Rental extendedSpoke & Chain Cycles: Rental R-118 is extended. New due-back time: Sun Oct 25, 5:00 pm. Reply STOP to opt out.

Rental closedSpoke & Chain Cycles: Thanks for returning rental R-118. Your rental is closed and your summary has been emailed to you. Reply STOP to opt out.

8. Privacy

Mobile numbers and text message consent are never shared for marketing. We do not sell, rent or share mobile phone numbers, text message opt-in data or consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except the service providers that deliver the messages for us (such as our SMS provider) under contract, and only to send those messages.

Read our Privacy Policy to learn how we handle personal information.

9. Other terms

Carriers are not liable for delayed or undelivered messages.
Messages may not be delivered if your phone is out of range, switched off, or your carrier doesn’t support them.
If you change or give up your mobile number, reply STOP from that number or tell the Shop, so texts aren’t sent to the number’s next owner.
We may change these SMS Terms. We will post updates on this page with a new effective date.

Questions: [email protected] · 818-314-1245 · Hyperspace Inc., 5425 Ocean View Blvd., La Canada Flintridge, CA 91011