They Bring It In Broken. You Send It Out Fixed.
Everything in between? We’ve got that covered.
Bikes. Electronics. Appliances. Tools. Equipment. Things that buzz, spin, grind, leak, or simply refuse to turn on.
Whatever your customers bring through the door, your repair operation needs to keep track of it.
And sticky notes attached to broken equipment only work until someone moves the equipment.
ServiceStellar gives your repair shop a better way to manage the entire process.
From “It’s Broken” to “It’s Ready.”
Every repair has a story.
A customer drops something off. Someone diagnoses the problem. Parts might need ordering. A technician gets to work. The customer wants an update. And eventually, hopefully, everyone goes home happy.
ServiceStellar keeps that story organized.
Repair Intake
Capture customer information, equipment details, reported problems, and the work that needs to be done.
Repair Tickets
Keep every repair organized with its own details, status, history, and technician assignments.
Estimates & Approvals
Let customers know what a repair will cost before the work begins.
Technician Assignments
Make sure the right person is working on the right thing.
Repair Status Tracking
Waiting for diagnosis? Waiting for parts? Ready for pickup? Know where every repair stands.
Customer Notifications
Keep customers informed without making your front counter staff spend the day on the phone.
Where’s That Repair?
It’s a simple question.
It shouldn’t require a search party.
Know what’s waiting, what’s being worked on, what’s on hold, and what’s ready to go home.
- Checked in
- Waiting for diagnosis
- Waiting for parts
- In repair
- Ready for pickup
Your customers get better answers. Your technicians get better organization. And your front counter gets a little more breathing room.
Your Store Sells Things. We Get That.
If your business already uses a point-of-sale system like Lightspeed, there’s a good chance your customers, products, and inventory are already there.
You shouldn’t have to create everything again just to repair something.
ServiceStellar is designed to work alongside your existing retail systems rather than compete with them.
Meet Our IntegrationsGood Repairs Deserve Better Software.
Let’s get your repair operation running a little more smoothly.